Question 1

How long does shipping take?

Accepted Answer

Free local pickup from our Caulfield South studio is available immediately once your order is confirmed. Melbourne metro delivery takes 1-2 business days. Orders over $150 ship free Australia-wide.

Question 2

Are these genuine Murad products?

Accepted Answer

Yes. 100% genuine Murad Australia products sourced from authorised distributors with full manufacturer warranty.

Question 3

Can I return the product if it doesn't suit my skin?

Accepted Answer

Unopened products may be returned within 14 days of purchase for a full refund. Opened products cannot be returned for hygiene reasons unless faulty.

Question 4

How do I know if this product is right for my skin?

Accepted Answer

Read the description and Key Ingredients above. For a personalised recommendation, contact us. We use these products in our treatments and can advise based on your skin type and concerns.

Question 5

Do members get a discount on this product?

Accepted Answer

Yes. Radiance Club and Luminous Elite members save 15% on all retail products. See our /membership page for details.

Biome Balancing Clear & Prevent Blemish Treatment Mini

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Frequently Asked Questions