Refund & Exchange Policy

No Refunds Policy

All facial services and treatments are non-refundable once completed. This policy ensures we can maintain the highest standards of service and continue to invest in premium products and equipment for our clients.

Service Exchange

If you are not satisfied with your treatment, we offer the option to exchange for an alternative service from our menu of equal or lesser value. This exchange must be requested within 1 month of your original booking date.

How to Request an Exchange

• Contact us within 1 month of your original appointment
• Explain your concerns about the service
• Choose an alternative treatment from our menu
• Schedule your exchange appointment

14-Day Return Policy

Retail products and skincare items may be returned within 14 days of receiving your order, provided they meet our return conditions.

Return Conditions

To be eligible for a return, products must be:

• Unopened - Product seals must be intact
• Brand new condition - No signs of use or damage
• Original packaging - Including all tags, labels, and boxes
• Accompanied by proof of purchase - Receipt or order confirmation

Return Shipping

The buyer is responsible for all return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely.

Refund Processing

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used products
• Products with broken seals
• Products damaged due to misuse
• Items marked as final sale or clearance