Studio Policies
Our policies ensure a smooth, respectful experience for all clients while maintaining the highest standards of care.
At The Beauty Bar, every appointment is reserved with care to ensure our clients enjoy the calm, elevated experience they deserve. To keep our schedule running smoothly, we kindly ask for a minimum of 24 hours' notice for all cancellations and appointment changes.
24-Hour Notice
Please provide at least 24 hours' notice to cancel or reschedule your booking without a fee.
Late Cancellations & No-Shows
Cancellations made within 24 hours, or missed appointments, will incur a 50% fee of the scheduled service.
Managing Your Booking
You may cancel or adjust your appointment online when providing more than 24 hours' notice. For changes within the 24-hour window, please contact The Beauty Bar directly.
Wellness Policy
For your safety and comfort, we require a 3-day waiting period after any vaccination before receiving treatments.
Facial Services & Treatments
No Refunds: All facial services and treatments are non-refundable once completed.
Service Exchange: If you are not satisfied, you may exchange for an alternative service from our menu of equal or lesser value within 1 month of your original booking.
Retail Products & Skincare
14-Day Returns: Products may be returned within 14 days of receiving your order.
Return Conditions:
- Must be unopened with intact seals
- Brand new condition in original packaging
- Buyer pays return shipping costs
Your privacy is important to us. We collect and use personal information only to provide you with exceptional service and communicate about your appointments.
Information We Collect
Name, contact details, skin concerns, and treatment preferences to personalise your experience.
How We Use It
To schedule appointments, send reminders, and provide customised skincare recommendations.
Data Protection
We never share your information with third parties without consent and use secure systems to protect your data.
We use cookies to improve your experience on our website, remember your preferences, and provide analytics to help us enhance our services.
Types of Cookies We Use
- Essential: Required for website functionality (booking, checkout)
- Performance: Help us understand how visitors use our site
- Functionality: Remember your preferences and settings
Third-Party Services
We use Square (booking), Google Maps (location), Shopify (shop), and social media integration. These services may set their own cookies.
Managing Cookies
You can control cookies through your browser settings. Note that blocking cookies may affect website functionality, including booking and shopping features.
Treatment Guidelines
Please inform us of any allergies, medications, or skin conditions before your treatment. We reserve the right to modify or discontinue treatments for safety reasons.
Payment Terms
Payment is due at the time of service. We accept cash, card, and digital payments. Package payments must be made in full before first treatment.
Women-Only Private Studio
AT THE BEAUTY BAR is exclusively a women-only private facial studio. We provide a safe, comfortable environment specifically designed for female clients to relax and enjoy their treatments.
Arrival
Please arrive 10 minutes early for your appointment to complete any necessary paperwork and settle into the peaceful environment.
Mobile Devices
We encourage you to switch your mobile to silent mode to maintain the tranquil atmosphere for all clients.
Children
Our studio is designed as a peaceful retreat for adults. Please arrange childcare for your appointment.
Questions About Our Policies?
We're here to help! Contact us if you have any questions or concerns.
📱 WhatsApp/SMS: 0423 212 612
📞 Studio Line: 1300 GLOW UP
Last Updated: January 2026