Question 1

How do I book a facial in Caulfield South?

Accepted Answer

Book online via our live Square calendar — you can see real availability and self-serve any weekday time Tuesday to Thursday, 10:30am–4:30pm. Or call 1300 GLOW UP during studio hours. Same-week appointments are often available.

Question 2

What is your cancellation and reschedule policy?

Accepted Answer

We ask for 24 hours notice for a free reschedule. Cancellations inside 24 hours forfeit the booking deposit. If something urgent comes up, email info@atthebeautybar.com.au — we do our best to accommodate.

Question 3

Do you accept walk-ins?

Accepted Answer

We are appointment-only to protect every client's time. Same-day slots are sometimes available if there is a cancellation — call the studio to check before you drop in.

Question 4

Can I book a couples or back-to-back appointment?

Accepted Answer

We are a single-therapist studio, so couples appointments run back-to-back rather than side-by-side. Book two consecutive slots and we will stagger them so you finish at similar times.

Question 5

What is the difference between The Glow Facial and The Reset Facial?

Accepted Answer

The Glow Facial is a 45-minute express reset — deep cleanse, sculpting massage, cold-hammer finish, zero downtime. The Reset Facial runs 60 minutes and adds microcurrent cleansing, enzyme resurfacing and 15 minutes of LED therapy — better for reactive skin or a full recalibration.

Question 6

Do you offer microneedling in Melbourne?

Accepted Answer

Yes — medical-grade Collagen Induction Therapy in Caulfield South. Best booked as a 3-treatment course over 3 months for visible collagen remodelling, fine-line softening and scar improvement. Complimentary consult first to confirm you are a candidate.

Question 7

What is LED light therapy and does it really work?

Accepted Answer

Clinical-grade LED (red, blue and near-infrared) is one of the most-studied modalities in skin science. Blue kills acne bacteria, red stimulates collagen and calms redness, near-infrared accelerates barrier repair. We use it as a stand-alone add-on or built into The Reset Facial.

Question 8

How often should I get a facial?

Accepted Answer

Every 4 to 6 weeks matches your skin's cell turnover cycle. That is why our monthly membership is priced at one facial per month. Between visits, your at-home routine does 80% of the work.

Question 9

Do you have treatments suitable for sensitive or rosacea-prone skin?

Accepted Answer

Yes. The Reset Facial and our Calming Clarifying protocols are specifically formulated for reactive skin — enzyme resurfacing instead of acids, microcurrent instead of extractions, and Murad barrier-repair actives. We adjust every treatment on the day based on your reactivity.

Question 10

How much does a facial in Melbourne cost at AT THE BEAUTY BAR?

Accepted Answer

From $88 for The Glow Facial (45 min) to $265 for The Ultimate Experience (90 min). Full pricing lives on the Facials page. Members save 12–18% on every treatment.

Question 11

How does the monthly membership work?

Accepted Answer

One facial per month at member pricing, plus 15% off Murad products and priority booking. Three tiers based on which treatment you visit for. Cancel anytime.

Question 12

Do you offer Afterpay, Klarna or Zip?

Accepted Answer

Yes — Afterpay and Klarna are available on all treatments and shop purchases, and Zip is available on shop purchases (not memberships). Buy-now-pay-later options are shown at checkout automatically.

Question 13

Do you offer packages or prepaid treatment courses?

Accepted Answer

Yes. Prepaid courses of 4 or 6 treatments are available at a discount — ideal for pigmentation, acne resolution or pre-event glow protocols. Email info@atthebeautybar.com.au to build a course.

Question 14

What is the best facial for adult acne?

Accepted Answer

The Skin Correction Facial paired with monthly LED and a Murad Biome Balancing home routine is our most-booked adult acne plan. Realistic timeline: visible change in 4–6 weeks, sustained clearing at 3 months.

Question 15

Can you help with hyperpigmentation and melasma?

Accepted Answer

Yes — pigmentation is one of our most-treated concerns. Our approach layers professional resurfacing (Rapid Resurfacing Peel or Retinol Dual-Phase) with daily home vitamin C, retinol and SPF 50+. Timeline is honest: 3–6 months for visible fade.

Question 16

Do you treat dehydrated skin or a compromised barrier?

Accepted Answer

Yes — dehydration is different from dryness. Our Hydro-Glow Aqua Peel plus the Reset Facial restores hydration in a single session, and the Murad Cellular Hydration line maintains it at home.

Question 17

Do you offer teen facials?

Accepted Answer

Yes. Our Teen Clarifying Treatment (45 min, ages 13–17) is designed for early-stage breakouts and hormonal congestion. Includes a complimentary Murad starter kit to take home. Parents welcome in reception.

Question 18

Do you have an anti-ageing facial for mature skin?

Accepted Answer

The Signature Facial and Ultimate Experience combine microcurrent, LED, sculpting massage and Murad Retinol Youth Renewal for visible firmness. Best paired with a Retinol home routine and monthly maintenance.

Question 19

Why does AT THE BEAUTY BAR only use Murad?

Accepted Answer

Murad is a dermatologist-founded, science-backed clinical range with 30+ years of published research. It gives us a consistent, layered treatment system from studio to home routine — with no ingredient guesswork.

Question 20

Can I buy Murad products without booking a facial?

Accepted Answer

Yes. Our full Murad range is available in-studio and online. Free Australia-wide shipping on orders over $150. Not sure what you need? Take our 2-minute skin quiz for a personalised routine.

Question 21

Do you ship Murad products Australia-wide?

Accepted Answer

Yes — flat-rate shipping Australia-wide, free over $150. Tracked delivery, express upgrade available at checkout. Most orders ship next business day.

Question 22

Can I get a personalised Murad routine recommendation?

Accepted Answer

Yes. Take the 2-minute skin quiz for an instant routine, or book a complimentary 15-minute in-studio consultation for a fully personalised plan with product samples.

Question 23

Where is AT THE BEAUTY BAR located?

Accepted Answer

25 Teak Street, Caulfield South, VIC 3162. A quiet residential street between Glenhuntly Road and the train line — walking distance from Princes Park and Caulfield Park.

Question 24

Is parking available at the studio?

Accepted Answer

Yes — free unmetered street parking directly outside on Teak Street and surrounding residential streets. No meters, no time limits during business hours.

Question 25

Can I reach the studio by public transport?

Accepted Answer

Yes. Caulfield Station is 8 minutes walk. Tram 67 (Glenhuntly Road) and tram 64 (Hawthorn Road) both stop within 5 minutes of the studio.

Question 26

Which suburbs do you service?

Accepted Answer

We serve the full Melbourne inner south-east — Caulfield, Elsternwick, Glen Huntly, Malvern, Armadale, Toorak, Brighton, St Kilda East and 12 more. Each suburb has its own local page with travel times and testimonials.

Question 27

What should I do after a facial to protect the results?

Accepted Answer

Skip the gym, sauna and heavy makeup for 24 hours. Use SPF 30+ daily (non-negotiable), keep your routine gentle for 48 hours, and follow the personalised home plan we send you after the visit.

Question 28

Can I wear makeup after my facial?

Accepted Answer

We recommend giving skin at least 12 hours to breathe post-treatment. If you have an event the same evening, mention it when you book and we will adjust the protocol accordingly.

Question 29

How long until I see results from a peel?

Accepted Answer

Most clients see brightness and smoother texture 3–5 days after a Rapid Resurfacing Peel. For pigmentation or acne scarring, budget 3–6 treatments spaced 3–4 weeks apart for sustained change.

Question 30

Is retinol safe to start at home after my first facial?

Accepted Answer

Yes — start slow. We usually recommend Murad Retinol Youth Renewal Serum 2 nights a week for the first month, then build to nightly. We tell you exactly when and how to introduce it based on your barrier.

Question 31

Do you offer digital gift cards?

Accepted Answer

Yes. Digital gift cards from $50, delivered instantly by email. Redeemable on any treatment or product, in-studio or online. Never expire.

Question 32

What payment methods do you accept?

Accepted Answer

All major credit cards, Apple Pay, Google Pay, Afterpay, Klarna, and Zip (on shop only). Direct bank transfer available for prepaid course bookings by arrangement.

Question 33

Are gift cards refundable?

Accepted Answer

Gift cards are non-refundable but transferable — you can give them to someone else. Change of mind on products within 14 days per our standard returns policy.

Everything Melbourne clients ask, answered

Bookings & Cancellations

Treatments

Pricing & Memberships

Skin Concerns

Products & Murad

Location, Parking & Access

Aftercare & Home Routine

Gift Cards & Payments

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